Casa Salles is an unique boutique resort in Tequila, Jalisco, Mexico. Situated close to the El Tequileño distillery, an iconic model with a wealthy custom within the area, the resort was initially designed for distillery guests solely however opened its doorways to the general public in 2020 and has since develop into a well-liked vacation spot.
With 24 rooms, a swimming pool, spa, and rooftop terrace overlooking the majestic Tequila volcano and Sierra Madre Occidental, Casa Salles presents a novel expertise for its company, most of whom are worldwide guests seeking to immerse themselves within the native tradition.
To be taught extra about how the resort has advanced and embraced know-how, we spoke with Margarita Pérez, Basic Supervisor at Casa Salles.
Connectivity and operational challenges required a sensible resolution
Earlier than implementing SiteMinder’s know-how, Casa Salles confronted a number of distribution administration challenges. Poor connectivity led to distribution points, whereas time-consuming handbook processes made stock updates each troublesome and susceptible to errors. With out correct integration between operations and administration, overbooking turned a recurring drawback that resulted in important enterprise losses.
SiteMinder was in a position to rework the best way Casa Salles managed its operations.
“That is the primary time I’ve had such a excessive proportion of direct bookings, due to SiteMinder’s reserving engine. Folks actually do click on by way of to our web site and use the reserving button. It has genuinely helped us once they search for lodging in Tequila,” Margarita explains.
A few of the key enhancements included:
- Enhanced connectivity: SiteMinder supplied seamless connectivity and a dependable integration with the property’s PMS.
- Automated charges: Due to SiteMinder’s channel supervisor, Casa Salles now enjoys automated fee updates, enhancing day-to-day administration of operations.
- Actual-time reporting: SiteMinder Insights offers clear, detailed studies that assist the group at Casa Salles higher outline their technique and assess their efficiency always.
- Important progress: Casa Salles recorded a 62% enhance in income in comparison with 2023. Bookings additionally grew by 46%, with direct bookings main the best way.
Seamless operations and easy income technology
What for those who might enhance your resort’s effectivity and income whereas additionally decreasing your workload? Our good resort platform helps you do precisely that.
A successful change of technique
Due to SiteMinder, Casa Salles has streamlined its operations and left behind the time-consuming handbook processes that have been overcomplicating the group’s workflow. Now, company take pleasure in a extra personalised expertise, since they will simply add extras to their stick with clear, accessible, data in entrance of them.
Moreover, SiteMinder offers the instruments required to higher perceive the native market and pinpoint a transparent audience every season.
“Realizing the place bookings come from and what we must always deal with is vital to changing into a vacation spot resort for folks.”
The outcomes achieved by Casa Salles are proof that investing in know-how doesn’t simply enhance day-to-day operations, it additionally enhances the visitor expertise and boosts income. Since selecting SiteMinder, operations run extra easily, evidenced by a rising status and visitor loyalty. Margarita Pérez’s recommendation for fellow hoteliers is straightforward: if you wish to streamline operations and ship higher visitor experiences, you want a dependable know-how associate.