Kondody Motels & Resorts streamlined multi-property operations with STAAH’s real-time channel supervisor, enhancing effectivity and visitor expertise.
Once you consider Kerala in India, you image lush greenery, misty hills, and tranquil retreats and that’s precisely what Kondody Motels & Resorts presents. With a various assortment of premium properties unfold throughout Kerala’s most scenic areas, every keep is designed to offer friends a slice of nature paired with consolation and luxurious.
From Greenwoods Resort in Thekkady, set amidst 500 bushes close to the Periyar Tiger Reserve, to the peaceable Mystic Mayapott in Idukki, tucked inside a sprawling 140-acre cardamom plantation, every property is exclusive. Friends can zipline and revel in cultural packages at Greenwoods, trek and birdwatch at Mystic Mayapott, or soak within the romance at The Valle, Munnar, the place valley views and jacuzzi rooms create unforgettable getaways.
For honeymooners and luxurious seekers, Amber Dale Luxurious Resort & Spa combines journey and indulgence with trekking trails and jacuzzi suites perched at excessive altitude. For these looking for seclusion, Haze & Kites close to Sengulam Dam presents infinity pool luxurious with beautiful hilltop vistas. And in Wayanad, The Hive invitations friends to rejuvenate amidst espresso plantations, connecting deeply with nature.
It’s a portfolio that fantastically blends eco-friendly practices, luxurious experiences, and genuine Kerala attraction. However working such a various group of properties additionally comes with its fair proportion of operational challenges.
The Problem: delays and inefficiencies
Earlier than partnering with STAAH, Kondody Motels & Resorts confronted the problem of sluggish updates and delays in syncing bookings throughout a number of channels. This inefficiency prompted delays in availability updates.
For a gaggle that seeks to ship seamless hospitality, this was removed from ideally suited. That’s when STAAH launched us to the fitting technologically superior product, which might resolve this difficulty and enhance the general effectivity.
Why STAAH made sense
When evaluating choices, STAAH stood out because the clear winner. In contrast to their earlier system, STAAH provided dwell updates and immediate synchronisation, making certain bookings and availability mirrored in real-time throughout each on-line journey agent (OTA).
STAAH’s two-way, XML-based quick updates meant no extra ready round for bookings to mirror. This streamlined operations and mixed with STAAH’s easy-to-use interface, managing a number of properties grew to become a lot smoother. Coaching employees on STAAH was easy because of the usability issue.
While many programs can ship comparable options, few suppliers have the knack to develop into true companions. True potential is unlocked when there’s a partnered strategy between expertise and enterprise. With STAAH you’ll be able to at all times depend on fast, skilled and dependable help. The STAAH help crew impressed Kondody with their responsiveness and proactiveness in serving to them use STAAH options that may assist them transfer in the direction of their objectives sooner.
The STAAH benefit
The Channel Supervisor shortly grew to become the Kondody crew’s favorite function. With every little thing centralised and well-structured, their crew might lastly work smarter, not tougher, having fun with a number of advantages, together with:
- Centralised stock administration – Charges and availability up to date in a single place mirror throughout all OTAs immediately.
- Error-free operations – Actual-time sync minimizes errors like double bookings or mismatched charges.
- Time financial savings – Employees spend much less time on handbook coordination and extra on what issues: delighting friends.
- Scalability – With such a various portfolio, STAAH makes it simple to scale operations with out including complexity.
Outcomes and impression
Whereas detailed reserving numbers aren’t the main focus right here, the outcomes have been clear and constant. Improved operational effectivity throughout properties is noticeable. The turnaround instances for managing bookings and updates is far sooner and workflows are smoother, prioritising visitor satisfaction over backend struggles.
In hospitality, time saved behind the desk is time earned with friends — and that’s the place STAAH has made the largest distinction for Kondody.
A partnership for the longer term
For a gaggle with such a wealthy and diversified portfolio, having a dependable expertise associate is essential. With STAAH, Kondody Motels & Resorts not solely solved their instant synchronisation challenges but in addition constructed a basis for future progress.
As their assortment of premium lodges and resorts continues to welcome travellers from all over the world, STAAH ensures the operations behind the scenes are working seamlessly — simply the way in which hospitality ought to be.
