Kim Ping asserts {that a} tour information ought to have three key qualities: data, ardour and empathy. In line with her, a superb tour information ought to have a deep understanding of a vacation spot’s historical past, tradition, and sights and convey that passionately, making the tour extra participating and informative. Tour guiding may also be demanding, particularly when coping with giant teams or difficult conditions. A affected person and empathetic information can deal with troublesome conditions gracefully, guaranteeing a constructive expertise for everybody concerned.
With impeccable rankings from her prospects, Kim Ping is insistent on receiving suggestions throughout and after the tour to know the way her company are doing in real-time and perceive if the whole lot was as much as their expectations. If there have been any shortcomings, suggestions permits her to assessment and enhance on issues she might have finished higher. However there’s nothing fairly like a five-star glowing assessment: an affirmation of a job properly finished that continues to encourage our stellar information to showcase Singapore in the perfect mild and entice each new and repeat guests to the city-state.
Her message for younger, aspiring people who need to be part of the journey trade and grow to be guides is to be pragmatic and ready for any uncertainty.