Trade-defining property-management system shoppers declare ‘This firm has exceeded our expectations’ and ‘Maestro is a enterprise companion reasonably than a vendor’
Right this moment’s hoteliers are sometimes involved that usability, flexibility, and ease are sacrificed within the push to undertake new know-how or adapt to altering market pressures and visitors’ calls for. Nonetheless, customers of Maestro PMS, the chief in All-In-One cloud hosted, personal cloud and on-premises property-management programs for unbiased resorts and luxurious resorts, are saying simply the alternative, calling the answer sturdy but easy to make use of. Know-how doesn’t must be minimized to be understandable. Fairly, it simply wants the suitable improvement staff; cellular and contactless instruments; service and help channels; open APIs and companion integrations; and versatile coaching and schooling to allow customers to deal with duties effectively and intuitively, stopping them from turning into overwhelmed.
“Maestro PMS makes lodge know-how operations simply accessible to staff of all expertise ranges by its user-friendly design and complex function listing,” mentioned Maestro PMS Vice President Audrey MacRae. “By specializing in effectivity, our unbiased lodge consumer teams are effortlessly working in at present’s surroundings. By eradicating the barrier to accessing these capabilities and equipping customers with handy and acquainted instruments, hoteliers are growing know-how adoption, lowering turnover, and enhancing satisfaction amongst visitors and employees.”
Constructing on its legacy of success, Maestro PMS lately revealed its roadmap for 2025, which is infused with options resembling embedded fee processing, direct integrations with Reserving.com, updates to its gross sales and catering modules, and extra. These and different improvements had been made primarily based on direct suggestions from lodge companions and skilled hospitality insiders. Moreover, Maestro PMS’s determination to rent and retain skilled former hospitality professionals for its operations, improvement, and help groups, has enabled the corporate to deploy subtle know-how for hoteliers by hoteliers with out creating pointless complexity.
“Maestro PMS has modified how Rudding Park operates, permitting our lodge to take care of its historic roots whereas preserving tempo with the speed of change impacting hospitality,” mentioned Julia Featherstone, Head of Rooms Division at Rudding Park Lodge. “We encourage different unbiased hoteliers to analysis any PMS suppliers’ means to simply combine with different key lodge programs and discover one that’s as easy to make use of and navigate as Maestro PMS. This firm has exceeded our expectations and is our most popular companion going ahead.”
All the time Adapting
Lodge operations have been continuously evolving for many years, and at present’s operators depend on know-how companions to take away a few of these intricacies from their each day workflow. When hoteliers have entry to a easy, direct interface on the PMS, they will accomplish duties extra shortly and with much less effort. Effectively-designed programs are simpler to take care of and replace as effectively. When mixed with a streamlined integration course of, simplicity can beget larger adaptability, which unbiased operators want.
Nic Oldham, head of buyer and industrial relations for Crieff Hydro Household of Resorts, mentioned Maestro PMS stands out amongst its competitor’s thanks partly to its design simplicity, which persists in multi-property administration and large-scale operations. These capabilities allow Maestro customers to develop at scale throughout a time when labor is restricted and turnover stays excessive. That is invaluable for lean-operating unbiased lodge teams with slim margins for error.
“Maestro’s easy-to-use internet browser-based platform might be accessed from anyplace, and knowledge is exchanged shortly and securely between all our properties and the decision middle, which is centralized in our personal personal cloud,” Oldham mentioned. “And Maestro’s API to our chosen third-party CRM suppliers makes reserving quick and environment friendly.”
Paul Berry, vp of lodge operations, gross sales and advertising at Sunseeker Resort Charlotte Harbor, mentioned: “From the onset, Maestro PMS stood out as a enterprise companion reasonably than a vendor. This was important within the choice course of as we had been in search of a PMS that’s straightforward to make use of and can develop and develop with us primarily based on the wants of our visitors and enterprise. Maestro has the performance we’d like in a single complete platform and hosted within the cloud, together with entry to contactless cellular instruments for visitors. Their means to reinforce their product, develop new performance, and construct new integrations that match our necessities will assist us stand out operationally as probably the greatest resorts within the nation.”
Striving for Extra With out the Muddle
Maestro PMS presents all kinds of capabilities in a seamlessly designed platform, together with an array of interfaces and APIs, on-line eLearning instruments, embedded fee capabilities, and a full suite of cellular and contact-free operations and visitor engagement instruments. One might imagine this full-feature answer may simply overwhelm an unbiased lodge’s employees. Quite the opposite, the answer’s intuitive consumer interfaces with naturally organized button placements, acquainted common design centered icons, and simple navigational flows has eliminated any potential for possibility paralysis.
These adjustments had been made as a direct results of long-term consumer suggestions and proceed to affect the evolution of Maestro PMS. One instance of consumer suggestions translating into a brand new PMS functionality is the newest Maestro Contact addition, a specialised consumer interface designed for pill and cellular to supply the Maestro operations platform on any machine geared up with a contact display. Hoteliers requested this function to extend and velocity up frontline employees’ engagement with on-property know-how, whereas providing a cellular and versatile consumer and visitor expertise. Its implementation will scale back employees onboarding occasions, enabling staff to verify visitors in or out of the property, seize digital signatures, stay updated on room availability, and synchronize knowledge throughout departments — all in minutes
“Maestro PMS has developed alongside our wants, enabling us to ship a seamless buyer journey,” mentioned Megan Wright, group income supervisor for the Galgorm Assortment. “Its modern and easy-to-use options, resembling digital registration varieties and a complete CRM system, empower us to personalize experiences and streamline visitor interactions. Extra importantly, Maestro makes integration with new applied sciences easy and handy, enabling us to remain on the forefront of innovation.”
“Because of suggestions from hoteliers and the interior data gained from our skilled staff of former hoteliers, Maestro PMS has been capable of present an ever-improving operations expertise that exceeds the expectations of our unbiased lodge companions and creates a worthwhile and gratifying surroundings for frontline employees and visitors,” MacRae mentioned. “We attempt to offer a minimalist design and intuitive consumer interface that advantages our lodge companions and matches the dedication to service excellence they supply to vacationers each day. Because of their partnership and continued suggestions, Maestro PMS has turn out to be probably the most user-friendly and frictionless choices for unbiased lodge and resort operators at present.”
For extra info on Maestro PMS, go to www.maestropms.com.
About Maestro PMS
Maestro is the popular Net Browser primarily based cloud and on-premises all-in-one PMS answer for unbiased resorts, luxurious resorts, convention facilities, trip leases, and multi-property teams. Maestro’s embedded funds system presents a PCI-compliant and EMV-ready enterprise system with 20+ built-in modules on a single database. This consists of cellular and contact-free apps designed to reinforce profitability, encourage direct bookings, centralize operations, and empower operators to interact visitors in a customized and safe method. Maestro’s Assist Service additional enhances the expertise, offering unmatched 24/7 North American-based stay help and schooling companies.