Fewer errors, sooner updates, extra bookings—Jasmine Metropolis Lodge from Thailand loves the facility of STAAH’s channel supervisor
Positioned within the bustling coronary heart of Bangkok, Jasmine Metropolis Lodge is a favorite for enterprise and leisure travellers alike. With trendy rooms, fashionable facilities, and shut proximity to the BTS and MRT, the lodge provides each consolation and unbeatable comfort.
Behind the scenes, nonetheless, the group confronted a rising problem: maintaining with OTA administration with out sacrificing priceless workers time or accuracy.
Guide updates slowing issues down
Earlier than adopting STAAH, the group at Jasmine Metropolis Lodge dealt with on-line journey agent (OTA) fee and availability updates manually — a course of that was not solely time-consuming but in addition left room for errors, overbookings and pricing inconsistencies throughout platforms.
“Monitoring and adjusting stock manually was overwhelming. We would have liked a wiser, centralised system,” says Nutthiwut Jaikaew from Jasmine Metropolis Lodge.
Actual-time management meets seamless simplicity
The STAAH Channel Supervisor checked each field. Straightforward to make use of, quick to implement, and filled with options, it introduced automation and readability to Jasmine Metropolis Lodge’s on-line distribution.
Some standout options embody:
- Actual-time two-way sync with main OTAs — conserving availability and charges up to date 24/7
- Bulk updates throughout a number of platforms from a single dashboard
- Good fee guidelines to automate pricing changes primarily based on occupancy or demand
- Cease-sell & close-out controls to guard availability on particular dates or platforms
- Efficiency insights & reporting to assist make data-backed selections simply
- Intuitive calendar view that simplifies planning and forecasting
“STAAH’s interface is clear and straightforward to navigate. Charge updates now take minutes as a substitute of hours,” says Nutthiwut.
Spectacular ends in only one 12 months!
Whereas outcomes for the property will not be obtainable to share publicly, the lodge confirms clear enhancements since switching to the STAAH channel supervisor.
The advantages of the swap have been not simply a rise in on-line visibility and share of pockets, it has resulted in time financial savings for the reservations group, fewer reserving errors and a smoother OTA efficiency, higher fee parity making certain visitor belief is upheld, a sooner response to market shifts because of automation capabilities constructed into the STAAH platform and an improved group productiveness.
They’ve additionally seen the advantage of AI-powered evaluate responses, serving to preserve glorious visitor engagement with far much less guide effort.
“The automation and instruments like WatchMyRate and evaluate reply AI are simply so sensible and efficient,” explains Nutthiwut.
The STAAH expertise: straightforward, efficient and supportive
From onboarding to ongoing use, the group has discovered STAAH’s buyer help responsive and solution-focused — a key benefit in at this time’s fast-moving hospitality atmosphere.
“STAAH provides us peace of thoughts. It simply works — and the help is all the time there if we want it.”
The place the dial has really shifted for Jasmine Metropolis Lodge is the time saved by workers to add charges – time they’ll now make investments the place it really issues: delivering memorable stays within the coronary heart of Bangkok.
Trying to do the identical? Select a tech associate that works as onerous as you do. Select STAAH.
