A Hotelier’s Information to Digital Accessibility


What do you have to really do?

Your web site in all probability seems to be nice. You’ve had designers work their magic, skilled images taken, and the copy crafted to perfection. However what sort of expertise does it supply to somebody who doesn’t work together with it within the typical method? Consider customers navigating with a display screen reader, utilizing adaptive enter instruments, and even browser plugins that alter how content material is displayed.

Run the Net Accessibility Analysis Device (WAVE) in your website. It’s a free, automated software that scans your net pages for widespread accessibility points. WAVE visually highlights downside areas on the web page, pinpoints the underlying code, and presents suggestions that will help you repair them.

Determine 1- WAVE software’s evaluation of the citizenM web site

A number of the outcomes could seem a bit too technical and jargony (that is an precise phrase!) however fear not – we’ve listed a few of the key areas to concentrate on. These are a few of the most typical accessibility points we’ve come throughout when auditing digital companies. Whether or not you’re nonetheless within the design section or going again to repair up a reside website, addressing these could make an actual distinction to how usable and accessible your website is.

Let’s dive in!

1. Alt Textual content

Pictures are nice, they add life to a web site and may help help your content material. Some pictures are purely ornamental, like a shot of one of many eating tables at your resort. Others are extra informative, like icons or a photograph displaying how your deluxe suite is adorned.

However what about individuals who can’t see these pictures? Consider blind display screen reader customers, or neurodivergent customers who select to disable pictures for a extra targeted expertise. How do you accommodate them?

That’s the place various textual content (alt textual content) is available in. It’s a brief textual content description added to a picture that conveys its objective or content material to customers who can’t see it. Begin by asking your self: Does this picture add worth to the content material? And if that’s the case, what precisely must be described?

If a picture is only ornamental, mark it as such utilizing empty alt textual content (alt=””). That method, display screen readers will skip it and keep away from including pointless auditory litter.

✅ Good alt textual content: “Deluxe suite with ocean view and king-sized mattress”
❌ Unhealthy alt textual content: “IMG_2837” or “photograph”

2. Color Distinction

You in all probability have a color palette that matches your model, and that’s nice. However what you really want to be careful for is whether or not the distinction ratio between textual content and background is excessive sufficient. This doesn’t imply you need to go full black-on-white (except that’s the clear, elegant vibe you’re after), however it does imply your content material must be readable.

Poor distinction makes content material tougher to learn for everybody, particularly folks with low imaginative and prescient or color blindness. It can be an issue for anybody utilizing their system in vibrant daylight.

Instruments like WAVE mechanically flag distinction points – something beneath a ratio of 4.5:1 for regular textual content is taken into account a failure. So, test your color mixtures; you wish to be sure the distinction between your hex codes meets that 4.5:1 minimal to maintain your content material perceivable for all customers.

Colour Contrast Accessibility
Determine 1 – Comparability of excessive and low textual content distinction ratios


3. Headings and Web page Construction

Similar to headings and structure assist sighted customers shortly scan a web page (as a result of let’s be trustworthy, who actually reads the whole lot?), they’re additionally important for assistive tech customers like these utilizing display screen readers.

Display reader customers usually navigate by headings, so these have to be coded correctly. Which means utilizing precise HTML heading tags like

Headings additionally must observe a transparent hierarchy. Your fundamental web page title must be an

Correctly structured headings not solely enhance accessibility, however in addition they make your content material simpler for everybody to navigate.

4. Keyboard Navigation

Accessibility isn’t nearly display screen reader customers; you additionally want to think about folks utilizing various enter strategies. This consists of customers who don’t navigate with a mouse or contact, however as an alternative depend on issues like joysticks, switches, voice instructions, or swipe gestures on cellular.

The best approach to test for this? Take a look at your website with only a keyboard. Keyboard customers sometimes get round utilizing the Tab key, which shifts focus from one interactive aspect to the following. They activate issues utilizing Enter or Area.

Right here’s what to observe for:

  • All interactive parts (hyperlinks, buttons, kinds, menus) must be included within the tab order.
  • There must be a visual focus indicator (like an overview or spotlight) so customers can see the place they’re on the web page.
  • Each aspect should be absolutely operable by keyboard alone; no mouse required.

Attempt it by yourself website: press Tab to maneuver ahead and Shift + Tab to maneuver backward. If you end up caught or uncertain the place the main target is… that’s an issue price fixing.

5. Clear Labels and Hyperlink Textual content

Types are among the many most typical interactions on resort web sites, so that they have to be accessible. Each enter, whether or not it’s for check-in dates or room varieties, ought to have a transparent, seen label. Error messages ought to clarify what went incorrect and tips on how to repair it, not simply shout “ERROR!” in purple. And identical to the remainder of your website, kinds should work with a keyboard and display screen reader. No excuses.

When you’re at it, check out your hyperlink textual content. Display reader customers usually leap from hyperlink to hyperlink, so imprecise phrases like “Click on right here” or “Extra” don’t reduce it. Use significant, descriptive textual content like “View our accessible rooms” or “E book a deluxe suite.”

The aim is straightforward: cut back ambiguity and ensure labels, hyperlinks, and directions are clear to everybody – not simply these utilizing assistive tech.

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