The trendy, community-oriented, Ariv Residences in Zug, Cham, supply an choice for expats and enterprise travellers in search of versatile stays starting from one night time to 3 months. Ariv options 27 flats between 22 and 95 sq. meters, offering a novel mixture of privateness and communal areas, together with a completely geared up shared kitchen, a fitness center, convention rooms and a rooftop terrace. This considerate mix of private house and shared services fosters a way of residence and belonging, making Ariv Residences a particular alternative for these in search of consolation and comfort in a versatile, short-term residing setting.
This revolutionary method has been carried out by Chief Industrial Officer (CCO) Michela Pittaluga and her devoted workforce, with assist from SiteMinder’s platform to optimise operations, streamline the reserving course of and improve the general visitor expertise.
We spoke with Michela to search out out about the advantages Ariv Residences has skilled – from simplified channel administration to improved income methods, all whereas attaining a 20-25% improve in bookings.
Optimised workflows and elevated productiveness
Earlier than utilizing SiteMinder, managing a number of on-line reserving channels was a serious problem for the Ariv workforce. Bookings had been dealt with manually by way of direct emails and the method was usually tedious and vulnerable to errors, particularly when it got here to providing short-term stays.
From the beginning, Ariv recognised the potential of SiteMinder’s seamless system to streamline operations by integrating all reserving platforms right into a centralised system. SiteMinder’s channel supervisor was a game-changer for Michela and her workforce.
“Our essential objective was to discover a higher system for all our reserving channels and automate the workflows,” Michela explains. “Now our workforce can focus extra on friends as a substitute of spending time manually updating bookings.”
“We save about 50% in each day operations. We spend a lot much less time confirming bookings and checking availability; as a substitute, we are able to give attention to enhancing the visitor expertise.”
By routinely synching costs, availability and reservations throughout a number of platforms, SiteMinder has minimised the quantity of handbook work wanted and optimised Ariv’s processes. Because of this automation, the danger of overbookings or double bookings has considerably decreased, resulting in increased buyer satisfaction. The time financial savings on these each day duties — virtually 50% — have allowed the workforce to interact straight with friends, offering a extra personalised expertise.
Improved reserving effectivity and 20-25% extra bookings
Because the implementation of SiteMinder’s platform,, Ariv Residences has skilled a gentle improve in bookings, with a formidable improve of 20–25% in complete reservations. With a rising variety of bookings coming from Reserving.com, Expedia and different on-line journey businesses (OTAs), the channel supervisor has change into a vital device for effectively managing Ariv’s availability, guaranteeing that listings are seamlessly up to date throughout all reserving channels.
“SiteMinder optimises our reserving course of and ensures that our flats are seen and accessible on all platforms,” says Michela. “This enables friends to ebook with confidence whereas our workforce can effortlessly handle the reservations. We now obtain extra bookings throughout all channels and SiteMinder’s totally automated processes are dealing with them independently.”
Earlier than SiteMinder, Ariv managed all bookings manually, resulting in occasional delays and missed alternatives. Because of automated updates throughout all channels, the reserving course of now runs easily, contributing to a gentle improve in reservations. SiteMinder’s platform has additionally offered entry to new reserving channels, such because the International Distribution System (GDS), increasing Ariv’s attain to a good wider viewers.
Easy setup with dependable buyer help
Switching to a brand new administration system isn’t simple, however the onboarding course of and supportive customer support workforce made the transition seamless for Ariv. Michela praises the graceful setup course of and explains how SiteMinder’s clear steering and responsive help workforce helped her and her workforce alongside the best way.
“The onboarding course of was environment friendly, and every time we had questions, SiteMinder’s help workforce was there to help us,” Michela shares. “A dependable help community has allowed Ariv Residences to maximise the advantages of the SiteMinder platform.”
She emphasises that having fast and educated help accessible has enabled her workforce to give attention to delivering glorious service to their friends.
Concentrate on buyer satisfaction
With SiteMinder dealing with the supply updates and managing the reservations, Michela’s workforce can now personally deal with direct reserving inquiries by way of e-mail — a prime precedence for Ariv, as 50% of its income comes from short-term stays.
“By letting SiteMinder handle the backend, our workforce is best geared up to help friends straight,” Michela explains. “We will now reply to direct reserving requests and guarantee friends really feel valued from the very first interplay.”
For Michela, SiteMinder is greater than only a Channel Supervisor — it’s a device that aligns with Ariv’s dedication to offering distinctive service. Automation has diminished operational stress for her workforce, permitting them to give attention to the complicated particulars of working Ariv.
The influence of SiteMinder on Ariv Residences has been transformative: “SiteMinder has offered us with the infrastructure we’d like for growth,” Michela concludes. “It’s an integral a part of our enterprise technique.”
We’d prefer to thank Michela for sharing Ariv’s journey with us. We sit up for supporting Ariv Residences because it continues to develop and units a brand new customary for contemporary, community-focused short-term lodging.