Providing an ideal mix of Nineteenth-century grandeur and trendy hospitality, Casa Palacete 1822 stands as one in all Granada’s most distinctive boutique lodging. This intimate six-room property delivers personalised service in a meticulously restored historic palace, simply steps from town’s iconic cultural points of interest together with the magnificent Alhambra.
The property combines genuine Spanish heritage with up to date consolation, creating a novel expertise for discerning travellers searching for each historic immersion and trendy comfort. Every of the six rooms contains a distinctive cultural theme: Chinese language, French, Hindi, and American double rooms, plus Italian and English double deluxe rooms, with rigorously preserved architectural parts alongside considerate facilities that elevate the visitor expertise. A famend espresso bar is one other spotlight of this distinctive property.
David Belón, Common Supervisor of Casa Palacete 1822, discusses how the staff has leveraged know-how to ship distinctive visitor experiences while optimising their distribution technique since turning into a SiteMinder buyer.
Unmatched distribution capabilities
For boutique properties like Casa Palacete 1822, environment friendly distribution administration isn’t simply handy—it’s important for fulfillment in a aggressive market. With simply six rooms, every lodging represents a good portion of potential income, making optimum distribution throughout a number of channels completely essential.
“SiteMinder makes it extremely straightforward to handle a number of distribution channels by way of its channel supervisor —together with our personal direct channels—providing a degree of simplicity that’s unmatched in as we speak’s market,” explains David.
This complete performance permits the property to maximise visibility throughout numerous reserving platforms whereas sustaining management over its distribution technique. What notably impressed the staff was how SiteMinder introduced disparate methods collectively into one cohesive platform to create a unified and environment friendly workflow.
Actual-time price administration drives direct conversions
Casa Palacete 1822 has remodeled its strategy to price administration by way of SiteMinder’s platform, leveraging real-time capabilities to make agile pricing choices that drive increased conversion charges.
“With a easy click on you’ll be able to replace your supply on the fly and make it extra enticing to a possible buyer who’s evaluating charges,” David mentions.
This responsiveness immediately impacts conversion charges, notably for a smaller property like Casa Palacete 1822, the place every of their rooms considerably impacts total occupancy and income.The pace at which they will determine and reply to market circumstances has confirmed invaluable.
“With minimal loading time and a fast refresh, we detect the reductions which can be being provided on different portals, both for non-indexed charges or for affords made for various circumstances (membership, affiliate rewards, reservations made with peripherals reminiscent of cell) and we are able to evaluate them with our reserving engine and replace them ipso-facto.”
For Casa Palacete 1822, this functionality isn’t merely handy—it’s transformative. “For small resorts like ours, conversion is essential and, because of SiteMinder, we are able to additionally put it into apply day by day,” David emphasises, highlighting how the platform’s effectivity immediately contributes to the property’s backside line.
Mitigating overbooking dangers by way of prompt mapping
The results of overbooking will be notably extreme for a small boutique property like Casa Palacete 1822. With such restricted stock, even a single double-booking represents almost 17% of their complete capability and will considerably impression their status.
“Certainly, our danger of overbooking is increased and, within the face of this problem, SiteMinder has as soon as once more proven its professionalism,” explains David.
The platform’s prompt mapping capabilities have confirmed invaluable in stopping probably damaging double-booking conditions. Even when challenges come up, SiteMinder’s detailed reporting supplies clear accountability.
“We have now been capable of observe the precise second when a room was closed on the market utilizing the RUID (a novel reservation identifier), and thru the gross sales log supplied by SiteMinder, we have been capable of determine which reserving portal was accountable for reselling it”.”
This degree of transparency and help provides the Casa Palacete 1822 staff confidence that they will ship on their guarantees to visitors, sustaining the belief that’s particularly essential for smaller properties the place private suggestions drive important enterprise.
Higher administration, much less work
What when you may enhance your resort’s effectivity and income whereas additionally decreasing your workload? Our good resort platform helps you do precisely that.
Sustaining worth integrity with real-time Insights
Past managing stock, Casa Palacete 1822 depends on SiteMinder to watch price parity throughout all linked distribution channels—an usually difficult side of contemporary resort distribution.
Considered one of SiteMinder’s most notable benefits is its pace and responsiveness, particularly relating to monitoring and adjusting costs throughout a number of distribution channels.
“Attributable to this speedy replace, we now have been capable of detect when sure gross sales engines or channels promote rooms with charges that aren’t aligned with our pricing technique,” David explains.
“Due to SiteMinder’s prompt refresh functionality, we are able to spot these inconsistencies in actual time and make the mandatory pricing changes.”
This visibility permits them to deal with discrepancies promptly, sustaining pricing integrity throughout all distribution channels.
With SiteMinder’s platform in place, Casa Palacete 1822 now advantages from real-time insights that simplify decision-making and take the guesswork out of distribution. As an alternative of being slowed down by guide processes, The staff now has entry to data-driven insights that information assured choices on charges and availability.
By simplifying what was beforehand a time-consuming course of, SiteMinder has freed the staff from tedious administrative duties.
“The platform supplies important insights by way of reserving efficiency studies and price parity monitoring, providing a quick preview to make sure they’re heading in the right direction with pricing”, said David.
These smarter insights have empowered Casa Palacete 1822 to function extra effectively, guaranteeing pricing stays aggressive and aligned with market traits. With much less time spent analysing knowledge and managing distribution, the staff can reinvest that point into what actually units them aside—the personalised, high-touch expertise they provide every visitor.
The aggressive edge: Eight years of distribution excellence
For Casa Palacete 1822, SiteMinder’s platform represents greater than only a distribution device—it supplies a real aggressive benefit in a difficult market. The flexibility to watch, adapt, and optimise their distribution technique in real-time has remodeled their strategy to income administration over their eight-year partnership with SiteMinder.
The benefit of use and complete performance of SiteMinder’s channel supervisor stands out as notably invaluable for small properties with restricted sources, permitting them to compete successfully with bigger institutions which have extra substantial devoted income groups.
Casa Palacete 1822’s expertise demonstrates how the precise distribution know-how can remodel operations for boutique properties, creating alternatives to maximise income whereas sustaining the private contact that makes small resorts particular. Their longstanding relationship with SiteMinder since 2016 underscores the platform’s continued worth and skill to evolve alongside the property’s wants.
“Our most honest advice to all hoteliers on the earth,” concludes David, underscoring his satisfaction with SiteMinder’s contribution to their ongoing success.
Thanks, David, for the superb suggestions and we want Casa Palacete all one of the best sooner or later!