Ever needed to soar between a number of tabs simply to answer to a visitor message? You’re not alone. For many resorts, maintaining with visitor conversations throughout OTAs like Expedia generally is a juggling act, logging in, checking messages, switching screens, all whereas attempting to remain on prime of day-to-day operations.
That’s why we’ve made issues less complicated. With the brand new Expedia Visitor Messaging Integration, now you can view and reply to visitor messages straight out of your Channel Supervisor. No additional logins, no delays – simply sooner, smoother communication together with your Expedia friends, proper the place you handle your bookings.
Why is that this necessary?
Visitor communication is on the coronary heart of the reserving expertise.
Earlier, if a visitor booked by way of Expedia and despatched a message (e.g., “Can I get a late check-out?”), lodge workers would want to open Expedia’s portal, log in, and reply manually. This meant switching between platforms, resulting in slower response occasions and better probabilities of missed messages.
With the brand new Expedia Visitor Messaging Integration, Max customers can now deal with all Expedia conversations in actual time, proper from throughout the acquainted Bookings Module, easing workflow and enhancing visitor engagement.
Key Advantages
1. Direct Replies
Reply to your friends immediately from inside Max.
For instance, if a visitor from The Orchid Mumbai sends a message by way of Expedia requesting an early check-in, the entrance desk staff can reply straight by way of the Channel Supervisor with out logging into Expedia.
This ensures sooner communication and builds belief earlier than the visitor even arrives.
2. Actual-time Notifications
By no means miss a message once more.
The system triggers instantaneous alerts the second a brand new message is available in. Notification badges seem in two places, so your workers can simply spot unread communications.
As soon as the message is opened, the badge disappears, retaining your workspace clutter-free and arranged.
The place to Discover It: Inside Max Extranet
The Expedia messaging characteristic is now out there underneath the Bookings Module inside Max Extranet.
Tips on how to Entry:
- Navigate to any particular person reserving that originated from Expedia.
- Click on on the “Messaging” button to open the chat interface.
- You’ll be capable to view your entire dialog historical past and reply to visitor messages straight.
Time Show:
- Property customers will see the property’s native time, with GMT displayed when hovering.
Tremendous Admin customers will see GMT by default, with the property’s native time out there on hover. This makes it simpler to coordinate messages throughout a number of time zones, particularly for multi-property teams.
Supported Attachments:
Lodges can now share not simply textual content messages but in addition photos and PDF information.
As an illustration:
- Share a PDF brochure of spa remedies when a visitor asks for wellness choices.
- Ship an picture of the property map to information them from the parking space to the reception. These capabilities enrich visitor interactions and make communication extra visible and useful.
Instance: How It Works in Apply
Think about Blue Horizon Seashore Resort receives a reserving from Expedia.
A day earlier than arrival, the visitor messages:
“Hello, are you able to prepare an airport switch from Goa Airport at 4 PM?”
The entrance desk staff receives an instantaneous notification inside Max. With out switching platforms, they open the reserving, click on “Messaging,” and reply:
“Good day! Sure, we’ve organized your switch. Our driver will meet you on the arrival gate with a Blue Horizon placard.”
All the dialog is now recorded throughout the reserving thread, making certain visibility throughout departments, from reservations to entrance desk, multi functional place.
