With the most recent replace to the TACT (Journey Agent & Company Journey) module, we’re excited to introduce the Journey Agent Reserving Engine, powered by SwiftBook.
This new function brings Journey Agent bookings straight into the property’s reserving ecosystem, making certain each reservation made by journey companions is managed by means of one unified expertise.
Why this issues for properties?
The hospitality business thrives on relationships, and journey brokers stay a significant a part of that community. They join properties to new markets, handle group journey, and drive constant bookings, particularly in company and long-stay segments.
However till now, managing Journey Agent reservations usually meant juggling separate hyperlinks, handbook reporting, or inconsistent reserving flows. With the SwiftBook-powered Journey Agent Reserving Engine, these obstacles are gone.
This improve ensures your Journey Agent companions get pleasure from a easy, brand-aligned reserving journey, whereas your property features higher visibility, cleaner information, and tighter management over distribution.
What’s new?
The Journey Agent module is now easily built-in with SwiftBook, bringing a modernized, property-branded design and a set of highly effective enhancements:
1) Unified Design Alignment
The Journey Agent Reserving Engine now matches your property’s Reserving Engine theme and coloration configuration. Whether or not your property makes use of the Wairua theme or one other, Journey Brokers will see the identical visible expertise, making certain a constant model identification throughout all channels.
2) A number of Person Entry for Journey Brokers
Every Journey Agent companion can now create a number of consumer accounts below their grasp profile. This implies each group member can log in with their distinctive credentials, making it simpler to trace who made which reserving.
3) Clear Reserving Attribution
Each properties and Journey Brokers can simply establish the agent or sub-user liable for a reservation. The consumer particulars seem within the Reserving Module (POS), Reserving Export, and the Journey Agent Bookings Tab, bettering transparency and accountability.
4) Safe and Environment friendly Operations
Safety is inbuilt, with a 30-minute session timeout to forestall unauthorized entry. Plus, the fee stream aligns with package deal setup, making certain Journey Brokers observe the identical fee guidelines as different channels.
5) Accessibility & Enhanced Visitor Information Assortment
The brand new interface contains an Accessibility Menu and a Worth Breakdown device. Properties can even accumulate extra visitor particulars, reminiscent of particular requests or estimated arrival instances, for smoother check-ins and customized service.
A well-recognized course of, solely smarter
Journey Brokers will discover a refreshed design and a barely up to date reserving course of:
- Visitor particulars at the moment are collected after rooms or packages are added to the cart.
- Journey Brokers can choose non-compulsory add-ons the place out there.
- Further visitor particulars, reminiscent of particular requests or estimated arrival time (ETA), can now be entered throughout reserving.
If a property has already shared a Journey Agent hyperlink, no motion is required – the auto redirection occurs robotically.
Extra management for properties
Managing agent relationships has by no means been simpler:
1) Create and Handle Customers
Each properties and grasp Journey Agent customers can add sub-users straight from their dashboards.
- Property: Journey Agent Module > Motion > Add Person
- Journey Agent: Profile > Add Person
2) Higher Monitoring and Reporting
Bookings made by particular person customers are seen each to the property and the agent.
Properties can view this information through the Reserving Module or exports, serving to establish top-performing brokers and patterns in journey demand.
3) Simplified Admin and Configuration
- Journey Agent bookings exclude advertising and marketing banners for a cleaner interface.
- If fee isn’t required, properties can create “pay-later” packages particularly for Journey Brokers.
- Previous and future bookings (as much as one yr forward) are simply accessible.
- Cancellations might be managed straight from the interface.
The larger image
This enhancement strengthens the TACT module as a one-stop answer for properties working with Journey Brokers and Company shoppers. It bridges the hole between companion bookings and direct on-line reservations, bringing every thing into one ecosystem.
With the brand new Journey Agent Reserving Engine, properties achieve:
- Constant model presence throughout reserving experiences
- Simplified agent administration and reporting
- Enhanced safety and consumer monitoring
- Higher information for forecasting and efficiency evaluation
In brief, this improve transforms your Journey Agent community into an extension of your direct reserving engine – smarter, sooner, and absolutely aligned together with your model.
As a result of at SwiftBook, each reserving counts, and now, each agent does too.
