India’s The Citi Residenci Motels boosts bookings, effectivity and visitor expertise with STAAH’s good hospitality options.
With a rising footprint throughout West Bengal, The Citi Residenci Motels has emerged as a number one title in regional hospitality, providing fashionable comforts, environment friendly service and native appeal throughout its properties. The group options properties strategically positioned in Durgapur, Asansol, Banskopa and Bidhannagar. Catering to each enterprise and leisure travellers, the group affords a mix of contemporary facilities and personalised companies. Every lodge is supplied with well-appointed rooms, banquet amenities, eating choices and wellness centres, making certain a cushty and memorable keep for visitors. With a dedication to excellence, The Citi Residenci Motels continues to set benchmarks within the regional hospitality business.
As bookings surged and distribution complexity grew, the group recognised the necessity for a wise, scalable know-how companion. Their resolution: STAAH. Since partnering with STAAH, The Citi Residenci Motels has reworked its digital operations — unlocking effectivity, bettering on-line visibility, and making a future-ready reserving expertise for each visitors and employees.
The Citi Residenci Resort – Durgapur: Early Adopter, Lengthy-Time period Outcomes
As an early adopter of STAAH inside the group, The Citi Residenci Resort – Durgapur laid the muse for digital transformation.
STAAH’s instruments helped standardise reserving operations, improve OTA efficiency and set up a tech-forward strategy to income administration. The STAAH channel supervisor with its 200+ OTA connections helped enhance attain and permits a number of channels to be managed by one single dashboard. STAAH Max reserving engine with its dynamic pricing, pooled stock programs and different good options transformed the web site browsers into visitors (with out fee!). Get Google ensures the proper folks on the search big had been contemplating The Citi Residenci Resort – Durgapur as their lodging of alternative. The success right here impressed wider group adoption — proving the worth of a unified, dependable know-how stack.
The Citi Residenci Resort – Asansol: Reducing Errors, Boosting Visibility
A flagship property recognized for internet hosting occasions, enterprise travellers and leisure visitors alike, The Citi Residenci Resort – Asansol confronted rising challenges in managing bookings throughout a number of on-line journey brokers (OTAs). Handbook stock updates led to overbookings, price inconsistencies and missed direct reserving alternatives.
With STAAH’s Channel Supervisor and SwiftBook, the lodge gained real-time stock sync, mobile-first direct reserving functionality and improved visibility through Google Motels integration. The end result was a surge in direct bookings, fewer errors and a extra empowered staff targeted on visitor expertise.
The Citi Residenci Resort – Banscopa: Simplifying Distribution and Driving Progress
Banscopa’s rising demand uncovered the constraints of its handbook reserving processes, with employees spending extra time on administration than visitor service.
STAAH’s Max Reserving Engine and Channel Supervisor delivered a much-needed transformation. The property now advantages from dynamic pricing, two-way PMS integration and seamless OTA administration from a central dashboard. With mobile-first design and Get Google integration that helps the property stand-out in a crowded area, direct conversions elevated whereas operational errors declined — enabling the staff to concentrate on development and repair excellence
The Citi Residenci Resort – Bidhannagar: Fixing Friction, Elevating Examine-In
As the most recent addition to the group, The Citi Residenci Resort – Bidhannagar was quick gaining traction with visitors, however inner programs lagged behind — with mismatched charges on visitor reservation playing cards and billing confusion from agent bookings.
STAAH’s Channel Supervisor eradicated discrepancies by making certain real-time price sync, whereas correct billing information now flows instantly into the Property Administration System (PMS). These enhancements streamlined check-in operations, decreased visitor considerations and allowed employees to ship a smoother, extra skilled expertise from reserving to arrival.
Group-Broad Impression: Centralised Management, Scalable Success
Past particular person wins, the true transformation for The Citi Residenci Motels lies in STAAH’s group-level capabilities. With all properties built-in right into a single platform, the group now enjoys:
- Centralised monitoring of efficiency and bookings throughout all areas
- Constant price methods and model presentation on OTAs and direct channels
- Group-level reporting and analytics, enabling sooner, data-driven selections
- Seamless onboarding of recent properties utilizing the identical tech stack
- Diminished coaching overhead, because of a standardised interface and workflow
- Improved accountability and visibility at each the property and head workplace stage
This unified ecosystem empowers the administration staff to scale effectively, implement consistency throughout the portfolio, and keep agile in a aggressive market — all with out including complexity or handbook effort.
STAAH has undoubtedly change into a spine of the The Citi Residenci Motels’ distribution technique and unlocked its operational power, setting it up as a linked tech-driven hospitality model poised for long-term success.
Able to future-proof your hospitality group? Uncover the advantages of STAAH for multi-property administration at staah.com/group-properties.
The Citi Residenci Motels: Constructing a Smarter Hospitality Future with STAAH was final modified: June 14th, 2025 by