Elevated OTA bookings, zero double-booking stress, STAAH Max transforms Consolation Keep Basel Airport’s each day operations.
While you’re simply 5 minutes from certainly one of Europe’s busiest airports, each second issues — not simply to your friends, however to your lodge operations too. Consolation Keep Basel Airport is aware of this properly. Situated completely for enterprise and leisure travellers alike, the property affords a contemporary, self-service stick with the added benefit of a tram cease proper exterior, whisking friends straight into downtown Basel.
However behind the scenes, operating a clean operation was a distinct story. Earlier than STAAH, managing bookings throughout a number of on-line journey brokers (OTAs) meant hours of handbook updates, juggling calendars, and coping with the occasional dreaded double reserving.
The problem: handbook work and missed alternatives
With friends arriving from all corners of the globe, it was essential for Consolation Keep Basel Airport to maintain room availability and charges completely in sync throughout each reserving platform. However handbook updates made this each time-consuming and error-prone. This was worrying for workers and irritating for friends, leading to undesirable friction.
The dearth of real-time updates additionally meant they weren’t at all times exhibiting their finest charges on-line, doubtlessly lacking out on helpful bookings.
The answer: STAAH Max
The crew knew they wanted a extra dependable, automated technique to handle distribution. After exploring their choices, they selected STAAH Max, STAAH’s superior channel supervisor, for its intuitive design, real-time syncing, and status for wonderful assist.
From day one, STAAH Max made a noticeable distinction in maintaining all channels completely in sync. Stock and charges now replace immediately throughout all related OTAs. No extra double bookings. No extra pricing mismatches. No extra wasted hours doing handbook updates.
The outcomes: progress, accuracy and peace of thoughts
Since partnering with STAAH, the property has seen a major increase in OTA bookings thanks to higher visibility and aggressive pricing. The elimination of handbook errors has improved the general visitor expertise and the crew has extra time to give attention to what issues most — welcoming travellers to Basel.
Key wins since transferring to STAAH Max embody zero double bookings since implementation, hours saved each week because of automation and elevated OTA bookings on account of higher visibility and real-time charge updates.
To conclude
Whereas the channel supervisor and its capabilities stay the star of the present for Consolation Keep Basel Airport crew, the true cherry on the cake has been STAAH’s dependable assist crew. The STAAH buyer assist crew is at all times only a message, name or e-mail away to assist with any query or challenge.
STAAH Max has remodeled Consolation Keep Basel Airport operations since adoption. It’s dependable, straightforward to make use of and has given the crew a lot wanted accuracy and velocity in its on-line distribution. Their crew recommends STAAH Max to any property that desires to save lots of time, scale back stress and develop their bookings.
