HiJiffy has launched Aplysia 3, a brand new kind of chatbot powered by Retrieval-Augmented Technology (RAG) know-how, enabling lodges to ship correct, context-aware responses throughout limitless matters – with out counting on inflexible FAQs.
Fast to deploy, easy to replace
Resort groups can simply enter their data into two editable paperwork: a shared Firm Information Doc and a Property Information Doc for every lodge. Aplysia 3 makes use of this content material to generate clever, real-time responses, eliminating the necessity for handbook FAQ setup. Any updates made to the paperwork are immediately mirrored within the chatbot’s replies, streamlining each setup and ongoing upkeep.
Constructed for multi-property operations
Aplysia 3 is designed to assist lodge teams, sub-brands, and sophisticated properties with a number of amenities. Accommodations can select to make use of shared company-wide data, whereas additionally tailoring responses with property-specific content material. This method permits consistency the place wanted, alongside flexibility on the native degree.
Smarter chatbot understands how friends talk
The lodge chatbot delivers correct, context-aware solutions by understanding each language and intent, utilizing probably the most up-to-date data accessible. For instance, if a lodge’s restaurant is known as “The Onion” and a visitor asks, “What time does The Onion open?”, the chatbot appropriately interprets the query and responds with the precise opening hours, as an alternative of not offering a solution.
Content material management and customisation
Accommodations can customise replies with their very own wording, embody photos, and add buttons reminiscent of “E-book Now” or “Reserve a Desk”. Replies may also be set to show actual content material from a subject response, reminiscent of emergency data or authorized disclaimers, with out AI rewriting.
Elevated automation with efficiency insights
Aplysia 3 helps scale back workers workload by routinely resolving the next variety of visitor queries. Its potential to reference correct content material and observe the pure circulation of dialog means fewer escalations to human brokers. A dashboard offers lodge groups visibility into resolved conversations, unanswered questions, visitor satisfaction scores, and extra – making it simpler to establish and shut content material gaps.
“Aplysia 3 represents a significant technological leap,” explains José Mendonça, CTO at HiJiffy. “It leverages a devoted data base and cutting-edge AI fashions to ship smarter, safer solutions tailor-made to every lodge’s particular data. This innovation considerably reduces setup time and ongoing effort, whereas giving lodge groups full management over their content material – even throughout a number of properties.”
Aplysia 3 is offered at no further price for HiJiffy prospects.