With a few years of expertise within the business, Hoteles Galia has established itself as a gaggle devoted to hospitality and high quality service. It presently operates 18 properties throughout completely different classes and market segments, with a transparent imaginative and prescient of changing into a resort chain with presence all through Mexico, at all times dedicated to sustaining the excellence in service and heat that has set it aside thus far.
“In all our accommodations, you’ll at all times discover high quality services, cleanliness, and above all, a human heat that makes you’re feeling at residence,” stated Ángel Mena, Gross sales Director at Hoteles Galia.
Sustained progress introduced new challenges that wanted to be tackled if the mission was to be a hit. The each day administration of a number of accommodations and distribution channels made it clear that the group wanted a strategic accomplice to assist simplify processes, keep larger management, and guarantee aggressive pricing.
SiteMinder: An ally for strategic enlargement
In that search, Hoteles Galia found SiteMinder, a visitor acquisition and income administration platform that has turn out to be a key a part of its business technique. Though there have been preliminary doubts, implementation turned out to be easy because of the instrument’s intuitive design and the shut assist from SiteMinder’s group.
“As with something new, we had some doubts at first, however SiteMinder turned out to be so easy and user-friendly that we realized in a short time. As we speak, after 18 accommodations, opening quantity 19 is the simplest factor on this planet,” stated Ángel.
The distinction was quick. Earlier than, to shut availability throughout all their OTAs, the group needed to manually log in to seven completely different platforms; now, with only one click on and in beneath two minutes, all the pieces is up to date.
“SiteMinder is that accomplice that helps you retain all the pieces beneath management with only one click on. Earlier than, it was difficult to change from one OTA to a different to make modifications; if I needed to shut related platforms, I needed to log into seven completely different ones. Now, with SiteMinder, in lower than two minutes, the job is finished. It’s positively a instrument that makes our each day operations simpler.”
The affect on bookings has additionally been outstanding. Due to centralised management of stock and pricing, Hoteles Galia was capable of enhance gross sales, modify charges shortly, and attain new clients by means of Demand Plus. This even allowed them to get better last-minute cancellations and keep a excessive occupancy price.
As we speak, SiteMinder shouldn’t be solely a part of Hoteles Galia’s each day operations — it has turn out to be a must have requirement for each new property opening throughout the group. Its means to combine with different platforms, its technological reliability, and its fixed innovation make SiteMinder a key accomplice within the chain’s progress and enlargement.