Hoteles Maioris is a family-owned chain with over 30 years of historical past, working six properties throughout completely different areas in Mexico: Culiacán, Navolato, Guadalajara and La Paz. Their resorts are designed for travellers in search of a snug place to remain earlier than persevering with their journey. They provide complete amenities, in-house eating places, and domestically sourced meals for company to expertise the genuine style of the area.
We spoke with Rodolfo Romo, On-line Lodge Supervisor, who leads the chain’s digital technique. Rodolfo shared how Hoteles Maioris has advanced and overcome hospitality challenges with SiteMinder’s assist.
A transition from conventional strategies to optimised tech
Regardless of its lengthy historical past, Hoteles Maioris confronted vital challenges. The enterprise relied on conventional strategies and costly promoting that didn’t ship outcomes. A guide reserving system was making work troublesome, particularly at reception, so the staff wanted to modernise their on-line presence to draw extra prospects. On high of this, workers turnover was one other subject that made it very arduous to maintain processes constant.
As soon as SiteMinder was within the image, they managed to centralise all reserving channels in a single platform utilizing SiteMinder’s channel supervisor. This not solely made work simpler for the staff, however it additionally allowed them to give attention to the visitor expertise.
“With SiteMinder now doing the heavy lifting, the staff at reception can focus on the client,” defined Rodolfo.
This variation has improved coordination throughout resort departments and given workers the boldness they should adapt to new expertise.
Easier processes, extra income
What for those who might increase your resort’s effectivity and income whereas additionally decreasing your workload? Our sensible resort platform helps you do precisely that.
A easy and clear imaginative and prescient
SiteMinder has turn out to be a key accomplice for Hoteles Maioris. Its user-friendly platform has allowed the property to simplify reserving administration, preserve every part in test, and enhance the client expertise. Moreover, the insights SiteMinder offers has supplied a clearer imaginative and prescient of who its company are and the place they arrive from. This has helped the staff develop methods to draw new markets and increase progress.
Since implementing SiteMinder, the outcomes have been spectacular, in keeping with Rodolfo.
“We’ve had double the income in comparison with what it price to implement the device.”
This not solely reveals a great return on funding but additionally the constructive consequence when modernising processes with superior expertise. For Rodolfo, expertise isn’t simply an operational device however a approach to enhance relationships between company and workers.
“Prospects ought to be accountable for their very own expertise,” he defined.
“Through the use of a system that does a lot of the give you the results you want, we will give attention to providing pleasant, personalised customer support, not simply following protocols.”