From charge updates to critiques, STAAH gave Sentrim Motels & Lodges the instruments to work smarter, not tougher.
From the huge plains of the Maasai Mara to the shimmering shores of Lake Elementaita, Sentrim Motels & Lodges is a proudly Kenyan hospitality model with a various assortment of properties in among the nation’s most iconic areas. Whether or not it’s a lodge nestled in certainly one of Kenya’s nice Nationwide Parks or a Lodge within the Historic Metropolis of Mombasa, every Sentrim property delivers a novel mix of native appeal, fashionable consolation, and heat African hospitality.
With choices tailor-made for each leisure and enterprise travellers — together with well-appointed rooms, convention services, swimming swimming pools and genuine culinary experiences—Sentrim is greater than a resort group. It’s a gateway to memorable adventures throughout Kenya.
Errors and overbookings prompted the seek for a greater tech resolution
Regardless of the breathtaking guest-facing expertise, the scenario for Sentrim Motels & Lodges on the backend was not so fairly. Because the demand for extra channels grew, so did the complexity of managing all of it.
Handbook replace of charges and availability throughout a number of channels was error-prone and inconsistent. Overbookings had been widespread and charge parity points continuously cropped up. Reacting shortly to market modifications or demand was exhausting as a consequence of lack of automation. In consequence income was missed and the visitor expertise in bookings was beneath par.
“We wanted greater than only a reserving instrument, we would have liked visibility, automation, and a better solution to handle distribution,” the staff shared.
STAAH made scalability possible
For the staff at Sentrim Motels & Lodges, managing a multi-property portfolio throughout leisure and enterprise journey markets comes with its personal set of complexities. What they wanted wasn’t simply one other tech platform, however a wise, scalable resolution constructed for actual resort operations.
That’s the place STAAH got here in.
With STAAH’s Channel Supervisor, the staff gained a single command centre to handle charges, stock, and availability throughout all on-line journey brokers (OTAs). Actual-time two-way sync with related channels and methods meant no extra discrepancies, overbookings, or time-consuming handbook mapping.
The pooled stock mannequin ensures that each room is accessible to promote throughout all platforms concurrently — maximising occupancy and decreasing spoilage. With STAAH channel supervisor, the staff had higher management over income – from company bookings to last-minute leisure travellers.
The STAAH reserving engine turned the Sentrim web site right into a high-performing channel by supporting good pricing, promo codes, upselling and cross-selling. Being built-in into the resort’s web site seamlessly and with cost gateways, transactions are safe and frictionless, serving to enhance belief with company.
Turning Insights into Motion with Sensible Instruments
To remain aggressive in a fluctuating market, Sentrim now makes use of RatesTalk and WatchMyRate — two instruments that present actionable insights into competitor pricing and real-time charge visibility. This helps the income staff implement dynamic pricing methods primarily based on demand developments and market actions.
Realizing greater than 90% of the company depend on on-line critiques earlier than making a reserving, STAAH ensures fame administration is weaved right into a complete visitor acquisition technique for Sentrim by means of its ReviewMinder instrument. It consolidates visitor critiques from main platforms like Google, Reserving.com, and TripAdvisor right into a single dashboard — making it straightforward to watch, reply and act on visitor suggestions.
The outcomes are there for all to see
Since teaming up with STAAH, the staff at Sentrim Motels & Lodges has seen a major development in on-line visibility and bookings. Their direct reserving numbers have gone up, due to a user-friendly engine that provides company confidence to ebook proper on the web site. Instruments like ReviewMinder assist them hold a detailed eye on visitor suggestions, whereas RatesTalk makes pricing choices smarter and sooner.
Managing charges and bookings throughout OTAs was once a day by day headache — now it’s fast, correct, and stress-free. Most significantly, the staff has extra time to give attention to what actually issues: creating nice visitor experiences. With STAAH, they’re not simply maintaining — they’re forward.
Kenyan hospitality group’s good change to STAAH was final modified: Might twenty sixth, 2025 by