Kindness Lodge (康橋商旅), first established in 1990 as a small enterprise in Kaohsiung, has developed into considered one of Taiwan’s most famed resort chains with 18 places all through the island together with Tainan, Hualien, Taitung, Chiayi, and Yuanlin.
The enterprise has constantly offered company with a heat keep that makes them really feel at dwelling for the previous thirty years, staying loyal to its title and elementary precept of friendliness.
This has resulted in a strong status for providing tidy, cozy, and sensible lodgings, together with thoughtful extras like free late-night snacks and hearty breakfasts. These small courtesies have grown to be a defining attribute of the chain, distinguishing it from different related manufacturers and guaranteeing that guests obtain excellent worth throughout their keep.
Whether or not for work or leisure, Kindness Lodge (康橋商旅) goals to be greater than merely a spot to relaxation; it serves as a journey companion. The model has fostered a way of group amongst quite a few travellers by means of its distinctive hospitality ethos and dedication to service excellence. At this time, it continues to refine each element, upholding its amenities to the best requirements and offering not only a comfy keep but additionally an area for travellers to reconnect with household, mates, and themselves.
From handbook struggles to smarter operations
Previous to utilizing SiteMinder’s visitor acquisition and income administration platform, the duty of managing on-line bookings throughout 18 branches of Kindness Lodge (康橋商旅) was a day by day battle. The workers closely relied on handbook strategies, dedicating numerous hours to log into varied OTA extranets to confirm room availability and modify stock. This monotonous course of was not solely ineffective but additionally vulnerable to errors.
“We needed to log into every OTA backend one after the other to test availability, then manually calculate remaining rooms for each property,” remembers Gross sales Director, Tse Lin Kuo (Raymond). “Any delay meant rooms couldn’t be launched in real-time, which instantly impacted our occupancy charges.”
This disjointed course of additionally posed challenges for income era. Totally different OTAs bought rooms at completely different charges, resulting in inconsistent availability and misplaced gross sales. With out a centralised platform to handle all the pieces seamlessly, the workload on the crew elevated because the enterprise expanded.
In the hunt for a extra environment friendly answer, Kindness Lodge (康橋商旅) opted for SiteMinder, leading to a direct transformation.
“Now, I can handle reservations, allocations, and income efficiency for all 18 resorts from one unified platform,” Raymond explains. “Duties that when took a whole day can now be accomplished in simply 20–half-hour, giving us time to give attention to market evaluation and constructing higher income methods.”
By automating beforehand tedious handbook duties and implementing real-time synchronisation, SiteMinder has enabled Kindness Lodge (康橋商旅) to operate with elevated pace, readability, and confidence.
In only a few weeks, effectivity soared and out there rooms had been launched extra rapidly, resulting in a direct improve in occupancy. In whole, the chain believes it has skilled course of enhancements of as much as 90% together with a continuous rise in income.
Driving income progress and effectivity with SiteMinder
For Kindness Lodge (康橋商旅), the affect of SiteMinder has been each instant and measurable. One specific expertise nonetheless stands out to the crew.
“On a Friday, considered one of our properties was sitting at solely 40% occupancy for the following day. Previously, making strategic fee updates throughout OTAs would have taken hours of handbook updates. With SiteMinder, we made one adjustment on the platform and the system immediately synchronised throughout all OTAs,” explains Raymond. “In a single day, occupancy jumped from 40% to full capability, serving to us exceed our income targets.”
This type of real-time responsiveness has given Kindness Lodge (康橋商旅) an edge, notably throughout giant occasions and peak journey intervals. By immediately adjusting room sorts and charges, the crew is ready to seize market demand at the absolute best value, making certain no room goes unsold. SiteMinder has additionally improved collaboration throughout the model’s branches. With each workers member capable of see the most recent stock and charges in actual time, duplicate updates and missed closures are prevented, creating smoother workflows and better reserving conversions.
The operational advantages have been simply as vital. SiteMinder’s automation has freed up time for technique moderately than repetitive duties.
“Now we are able to monitor OTA gross sales in actual time, modify unsold stock immediately, and cut back the chance of human error,” Raymond notes. “This shift has made our operations smoother and our decision-making way more correct.”
The general enterprise affect is simple. On-line bookings have elevated by round 100%, weekend and vacation occupancy is up by 35%, and weekday occupancy has improved by about 40%, slicing down wasted stock. These positive aspects have translated right into a 35% progress in whole income. Past numbers, the platform has additionally enabled a cultural shift inside the crew—from reactive operations to proactive, data-driven methods.
As Raymond displays, “SiteMinder has helped us transfer past merely maintaining. Now, we’re actively driving outcomes and rising with confidence.”
As Kindness Lodge (康橋商旅) appears to the longer term, SiteMinder strives to stay a key driver in reaching greater effectivity, stronger income, and distinctive visitor experiences.