Boutique Malta resort simplified OTA administration and gained dependable help, all with out rising prices — due to STAAH.
Tucked away in Żebbuġ, Malta, Lulu Boutique Resort is a property that thrives on individuality and attraction. With simply seven suites, no two rooms are alike — from a penthouse with a personal heated rooftop pool to cave-like jacuzzi and sunlit duplexes, Lulu redefines the boutique resort expertise.
However behind the beautiful design and opulent facilities was a problem shared by many small, unbiased accommodations: managing on-line distribution effectively with out being weighed down by excessive prices or impersonal service.
Rising prices and restricted worth posing a threat for the enterprise
Earlier than STAAH, Lulu Boutique Resort was utilizing one other supplier to handle its room distribution, however it wasn’t the suitable match.
The pricing for the service have been rising yearly, however the enterprise wasn’t seeing extra worth from it. As a small resort, paying for additional companies that weren’t getting used, this was changing into an enormous concern.
With every suite so fastidiously curated, Lulu wanted a tech associate simply as considerate — one which supplied reliability, affordability and a personalised strategy. That’s when STAAH got here into the image.
Selecting STAAH: constant pricing, excellent help
It wasn’t simply the options that gained Lulu over — it was the individuals behind the product.
“We’ve had the identical superb help crew from the beginning. There’s no workers turnover, no passing the buck. Each question is dealt with promptly and professionally,” says the crew.
And in contrast to their earlier supplier, STAAH didn’t hike up costs 12 months after 12 months. The truth is, Lulu has been on the identical plan and charge for 2 years, whereas nonetheless benefiting from fixed platform enhancements and added options.
Highly effective channel administration options that made a distinction
The STAAH Channel Supervisor has helped Lulu Boutique Resort keep in management — and on high — of their on-line presence. A number of the most appreciated options embody:
- Group bookings administration. Even for a small property, managing group bookings throughout platforms can get difficult. STAAH’s sensible instruments make it straightforward.
- Fee comparability software. The crew loves the flexibility to see how their charges stack up in actual time — serving to them keep aggressive with out second-guessing.
- On-the-go entry by means of STAAH cellular app. Whether or not they’re managing bookings from the resort or out and about, the STAAH cellular app makes it easy to regulate availability or charges anytime, wherever.
- Channel-specific charge changes. Lulu’s crew can fine-tune pricing per on-line journey agent (OTA) or provider, maximising profitability whereas sustaining charge parity.
For a resort with simply seven rooms, the Lulu crew now function with the identical tech benefits as a a lot bigger property.
A boutique property with large potential
Whereas Lulu Boutique Resort hasn’t but explored STAAH’s reserving engine or tracked precise progress numbers, the outcomes converse for themselves: smoother operations, extra flexibility and peace of thoughts realizing their tech associate gained’t shock them with hidden charges or new fees.
STAAH affords instruments that work and repair that cares. That mixture has made all of the distinction.
And because the resort continues to draw visitors looking for one-of-a-kind stays in Malta, STAAH might be proper behind them — quietly powering the backend, guaranteeing each reserving flows easily, and supporting their continued progress.
Need to streamline operations with out compromising your boutique attraction? Discuss to the STAAH crew and expertise tech that matches your resort, not the opposite approach round.
