Q: Stayntouch is extremely strong in performance and but is remarkably simple to make use of. What design options and selections allowed you to realize this?
Stjepan: Frankly, our UI is born out of frustration and formed by ignorance.
Many members of our Product Workforce labored in resorts. They’ve skilled first-hand the place conventional PMS techniques fall quick. Their various expertise and fixed suggestions from our prospects are what enable us to dial in on the issues resorts face.
I’ve been with Stayntouch since day one, and I’ve designed all the PMS from the bottom up. And in contrast to the remainder of the Product Workforce, I’m not a hotelier. That’s the place ignorance is available in. I’ve by no means checked in a visitor, however that allowed me to see issues in another way. Once you’re not slowed down with, “That is how we all the time did it,” you may assist determine the easiest way to do one thing.
I’m additionally a psychologist, so there are numerous psychological rules baked into the work we do right here. These are the core rules that drive all the pieces we do:
- Habits: Deal with what persons are making an attempt to do.
- Readability: Make issues apparent.
- Plain language: Sound like an individual.
- Don’t overwhelm: Permit folks to focus.
- Context: Adapt and push the bounds.
We don’t simply design the UI right here at Stayntouch. We design how folks do their job. And our aim is to create a product that enables resort employees to deal with their visitors — not pc screens.