Hospitality has at all times had its personal “language”, a mixture of trade jargon, acronyms, and abbreviations that may sound like code to outsiders.
From income conferences to visitor service chats, these quick varieties hold communication quick and environment friendly. However because the trade evolves, so does its vocabulary. New know-how, altering visitor expectations, and rising journey developments have launched recent terminology alongside the classics.
Whether or not you’re a hotelier trying to brush up, a brand new workforce member making an attempt to maintain up in conferences, or just inquisitive about hospitality lingo, right here’s your up to date A-to-Z information for 2025. We’ve included each timeless phrases and new additions that mirror at this time’s fast-changing lodge world.
A
-
ADR – Common Day by day Fee: The common income earned per occupied room in a given interval.
-
ALOS – Common Size of Keep: The common variety of nights friends spend on the property.
-
API – Utility Programming Interface: Tech that permits lodge methods (like PMS, CRS, and channel managers) to attach and share information.
-
AR – Accounts Receivable: Cash owed to the lodge from friends, corporations, or journey brokers.
B
-
BAR – Greatest Out there Fee: The bottom fee out there to the general public with out restrictions.
-
BEO – Banquet Occasion Order: A doc outlining the main points of an occasion for the operations workforce.
-
B2B – Enterprise-to-Enterprise: Gross sales or providers supplied to different companies (e.g., company journey).
-
B2C – Enterprise-to-Shopper: Direct gross sales to particular person friends.
C
-
CM – Channel Supervisor: A device to replace room charges and availability throughout a number of OTAs concurrently.
-
CO – Verify-Out: The method of a visitor leaving the lodge and settling the invoice.
-
CRS – Central Reservation System: A software program platform for managing room stock and reservations.
-
CTD – Closed to Departure: A restriction stopping friends from trying out on a particular date.
D
-
DBL – Double Room: A room for 2 individuals.
-
DND – Do Not Disturb: A visitor choice for privateness.
-
DMO – Vacation spot Advertising and marketing Group: An entity that promotes a particular location to vacationers.
-
Dynamic Pricing – Adjusting room charges in actual time primarily based on demand, season, or occasions.
E
-
ETA – Estimated Time of Arrival: When a visitor is anticipated to reach.
-
ETD – Estimated Time of Departure: When a visitor is anticipated to depart.
-
Extranet – The back-end portal supplied by OTAs for motels to handle listings.
F
-
FIT – Free Impartial Traveler: A visitor touring independently, not as a part of a gaggle.
-
FAM Journey – Familiarization Journey: A go to organized for journey brokers or media to expertise the property.
-
FOH – Entrance of Home: Visitor-facing lodge areas, just like the foyer and reception.
G
-
GDS – International Distribution System: A platform connecting motels with journey brokers worldwide.
-
GOI – Gross Working Earnings: Income left after working bills.
-
GDPR – Basic Information Safety Regulation: EU guidelines for visitor information privateness.
H
-
HTNG – Hospitality Know-how Subsequent Era: A company that units lodge tech requirements.
-
HNR – Resort Night time Income: Income generated from an evening’s keep.
-
Home Depend – The overall variety of friends staying on the property on a given evening.
I
-
IBR – Web Reserving Fee: The speed supplied by way of the lodge’s direct reserving channels.
-
Stock – The overall rooms out there on the market.
L
-
LOS – Size of Keep: The variety of nights a reserving covers.
-
LRA – Final Room Availability: A fee settlement guaranteeing the final out there room at a set fee.
M
-
MICE – Conferences, Incentives, Conferences, and Exhibitions: A key section of group enterprise.
-
Microstay – Quick-term stays, usually just some hours, common for layovers or day use.
-
Metasearch – Platforms like Google Accommodations or TripAdvisor that evaluate lodge charges throughout websites.
N
-
No-Present – A visitor who doesn’t arrive with out cancelling.
-
Web Fee – The bottom fee given to wholesalers or brokers earlier than markup.
O
-
OCC – Occupancy: The proportion of accessible rooms offered in a given interval.
-
OTA – On-line Journey Company: Third-party reserving platforms like Reserving.com or Expedia.
P
-
PMS – Property Administration System: Software program for managing every day operations.
-
POS – Level of Sale: System for processing restaurant, bar, or spa transactions.
-
PAR – Per Out there Room: A metric utilized in lodge efficiency evaluation.
R
-
RevPAR – Income Per Out there Room: ADR multiplied by occupancy fee.
-
Rack Fee – The usual, undiscounted room fee.
-
ROI – Return on Funding: The monetary return in comparison with value.
S
-
SOP – Customary Working Process: Pointers for constant operations.
-
SMERF – Social, Navy, Academic, Non secular, Fraternal: A bunch journey market section.
-
Staycation – A trip taken domestically, usually at a close-by lodge.
T
-
TRevPAR – Complete Income Per Out there Room: Contains all income sources, not simply rooms.
-
TA – Journey Agent.
-
TOM – Prime of Thoughts: A model consciousness measure.
W
-
WTM – World Journey Market: A significant journey trade occasion.
-
Stroll-In – Visitors arriving with out a reservation.
Acronyms and abbreviations aren’t simply shorthand, they’re a part of the DNA of lodge operations. Maintaining with them ensures you keep fluent within the language of hospitality, whether or not you’re coping with tech integrations, visitor providers, or income methods. The extra you perceive, the higher you may join with colleagues, companions, and friends on this fast-paced trade.
