Positioned on Playa La Ropa in Zihuatanejo, Resort Villa Mexicana combines quintessential Mexican hospitality with a privileged beachfront location; on a mission to supply each visitor an genuine, heat, and reliable expertise.
Earlier than implementing SiteMinder’s platform to assist handle visitor acquisition and income administration, the lodge struggled to simplify channel administration and optimise its on-line reserving course of. Manually reviewing the extranet of every reserving channel took hours and elevated the margin of error.
Becoming a member of forces with SiteMinder was a direct success
The seek for an environment friendly resolution led the crew to SiteMinder, the place they discovered an industry-leading channel supervisor but in addition one other device that utterly reworked their operations: an built-in cost processing resolution.
“Many hours spent reviewing every extranet at the moment are saved due to the channel supervisor. Every part is completed from a single platform, with a lot higher certainty within the cost system too,” says Claudia Nuñez, Reservations Supervisor.
Implementation was easy and sensible, with SiteMinder’s crew serving to to centralise processes, scale back guide duties, and enhance accuracy in day by day administration duties.
SiteMinder Pay was a game-changer
One other important change got here with SiteMinder’s cost gateway, which allowed Resort Villa Mexicana to verify all bookings with prepayment.
This characteristic considerably decreased no-shows and elevated visitor confidence. The built-in digital terminal made funds and refunds simple, providing pace, safety, and a frictionless expertise.
“The cost gateway has been a key device in changing confirmed bookings to higher income,” says Claudia.
“The refund course of is tremendous simple and retains our visitors joyful till the very finish of their expertise with us.”
Right this moment, SiteMinder is a necessary a part of the lodge’s day by day operations together with its PMS. With a unified dashboard making all the things simple to perform, a robust channel supervisor to automate distribution, and a cost resolution to strengthen operational effectivity, visitors at Resort Villa Mexicana get a safer, extra skilled reserving expertise.
With this technological integration, the crew has managed to optimise its administration, scale back losses, and supply confidence to each visitor — combining the most effective of conventional hospitality with digital innovation.