With simply 25 rooms throughout 3 to 4 classes, together with pool view and oceanfront suites, The Regent Grand in Turks and Caicos provides a customized luxurious escape on Grace Bay Seashore. Most visitors are leisure vacationers, usually {couples} or older guests searching for a quiet, enjoyable keep, whereas prolonged households have a tendency to go to throughout summer season and vacation seasons.
We spoke with Maria Piwowarczyk, Reservations/Income Supervisor, and Paul Telford, Basic Supervisor, about what units their boutique property aside and the way know-how has supported their development.
Making a Private Expertise
Maria and Paul shared that The Regent Grand’s energy lies in creating actually private visitor experiences—visitors aren’t overwhelmed by site visitors or noise; as a substitute, they take pleasure in a calming keep, and that basically shines by means of in our evaluations,
“We take the time to attach with every visitor and make them really feel particular,” says Maria.
Company ceaselessly point out feeling remembered and cared for, with each want anticipated—a key differentiator in a aggressive leisure vacation spot.
Earlier than SiteMinder
Earlier than SiteMinder, the group migrated from a legacy PMS with a built-in channel supervisor to a extra trendy PMS that didn’t embrace this performance—creating a spot of their tech stack.
That’s once they found SiteMinder.
“We would have liked a platform that might combine simply with our PMS and useful instruments,” says Maria. “The sleek integration and ease of use made SiteMinder an apparent selection.”
Their previous system lacked API connectivity, that means many duties needed to be performed manually—they usually couldn’t entry the insights they wanted to make knowledgeable choices.
Effectivity, Technique & Smarter Visitor Connections
With SiteMinder, The Regent Grand has considerably decreased handbook work—particularly round charge plan setup. The intuitive interface makes it straightforward to attach charge plans throughout room sorts, saving hours every week.
“It’s the little issues like that that make our jobs simpler,” Maria shares. “We’re saving time, and now we will deal with technique.”
That additional time has allowed the group to dig deeper into efficiency information utilizing the insights instrument, refine advertising and marketing efforts, and enhance their response to demand.
Communication with visitors has additionally developed. SiteMinder’s Visitor Engagement instruments, together with automated pre-arrival emails, have made a significant affect.
“Understanding when a visitor is arriving helps us anticipate their wants and provide a extra tailor-made welcome,” says Maria.
Encouraging post-stay evaluations and connecting with visitors early has strengthened their on-line fame. And by integrating SiteMinder with dynamic pricing and visitor engagement platforms, the group is seeing added income from upsells and personalizations.
Having full entry to visitor information has additionally made every day operations smoother, with the group in a position to retrieve data immediately—while not having to succeed in out to different programs or departments.
The Regent Grand showcases how a boutique lodge can thrive by mixing customized service with environment friendly know-how. By considerate visitor interactions and simplified operations, the group has shifted focus towards technique and development. SiteMinder has been instrumental in enabling this transition, serving to scale back handbook work, improve communication, and enhance decision-making. The result’s a refined, guest-centric expertise that stands out in a extremely aggressive leisure market like Grace Bay Seashore.