Nestled within the coronary heart of Ohrid’s Previous City and surrounded by historic Macedonian church buildings, Villa Varosh seamlessly blends custom with fashionable consolation. This newly renovated apart-hotel presents friends the right stability of vibrant native experiences and serene leisure.
Ideally situated, Villa Varosh presents quick access to cultural landmarks, eating, and seashores whereas offering a peaceable retreat. The property options eight uniquely designed residences, most with spacious balconies overlooking Ohrid Lake and the Previous City. Every condo consists of premium facilities reminiscent of air-con, heating, luxurious beds, complimentary Wi-Fi, non-public bogs, and in-room tea and occasional services.
Whether or not friends are visiting for a brief getaway or an prolonged keep, Villa Varosh ensures a rejuvenating and memorable expertise.
Leveraging expertise for seamless operations
To ship an distinctive visitor expertise and optimise every day operations, Villa Varosh depends on SiteMinder’s modern platform for distribution, bookings, visitor engagement, and web site administration.
“SiteMinder’s channel supervisor is extremely customisable and considerably streamlines our operations,” mentioned Slavica Burnazovska, proprietor of Villa Varosh.
“With connections to quite a few distribution channels, our attain has expanded considerably. The platform’s built-in analytics present worthwhile insights that allow us to make data-driven choices to boost our enterprise technique.”
Simplifying distribution with SiteMinder
“The reference to Channels Plus is easy and environment friendly. All facilities, pictures, and charges are configured in a single place, and the data is seamlessly distributed throughout numerous channels. This eliminates the necessity to manually replace a number of platforms, saving us worthwhile time,” defined Slavica.
Moreover, SiteMinder’s reserving engine facilitates a seamless direct reserving and cost course of, making certain a frictionless expertise for each friends and the property’s workforce.
“Now we have been utilizing Demand Plus since we started with SiteMinder, because it has considerably elevated our publicity on platforms like Google, TripAdvisor, and Trivago. This enhanced visibility has resulted in a considerable improve in direct bookings, lowering our reliance on third-party OTA’s.”
One other integral a part of Villa Varosh’s success is Visitor Engagement, a function that enhances communication and personalises the visitor expertise.
“Visitor Engagement has been invaluable. The automation choices have streamlined communication, permitting us to effectively join with friends by way of e mail and SMS. This ensures we cater to friends of their most well-liked method,” Slavica explains.
To additional enrich the visitor expertise, Villa Varosh has built-in QR codes in each room, offering quick access to a digital visitor listing.
“The listing presents important data, together with particulars about our providers, beneficial native points of interest, and eating choices. Moreover, the suggestions and survey instruments combine seamlessly with TripAdvisor, contributing to a noticeable improve in our on-line critiques,” she added.
A flawless on-line presence and operational excellence
Villa Varosh has additionally benefited from SiteMinder’s web site builder, which ensures an expert and user-friendly on-line presence. The web site integrates effortlessly with the reserving engine, stays optimized for search engine optimization, and presents straightforward navigation for potential friends. Common updates are easy to implement, permitting the property to keep up a recent and fascinating digital presence.
With SiteMinder’s complete platform, Villa Varosh has considerably improved its on-line visibility, operational effectivity, and visitor satisfaction.
“Because of SiteMinder, we now have been capable of streamline our workflow and focus extra on creating a personalised expertise for our friends,” mentioned Slavica. “The platform’s ease of use and automation capabilities have saved us worthwhile time, permitting us to boost our providers and keep excessive requirements.”
By utilizing SiteMinder’s platform to its full potential, Villa Varosh continues to thrive, providing an unparalleled hospitality expertise whereas optimizing operations and increasing its attain within the aggressive lodging business.