Within the paradise of Tulum, Alito Lodge Tulum stands out as a sanctuary of bohemian design and natural structure. Greater than only a lodge, it’s an immersive wellness expertise in nature. To share its distinctive hospitality with the world, it discovered expertise to be its biggest ally.
With its 32 rooms and privileged location within the Jaguar Nationwide Park reserve, Alito attracts vacationers searching for an genuine reference to the setting.
Scaling development was a problem to beat
Like many resorts with a personalised strategy, Alito confronted a major problem. Reservation administration was a fancy and largely guide course of. That’s why the crew turned to Golden Assortment Motels for skilled steering on income methods and the instruments wanted to implement them.
“We relied closely on WhatsApp and emails to verify bookings, which brought on overbookings and availability errors. It turned clear we would have liked specialists in each consulting and expertise to assist us scale operations with out dropping management.”
Business specialists and expertise offered a strong resolution
That’s when Alito determined to implement SiteMinder, a platform that allowed them to centralise and automate their distribution. Due to the strategic assist of Golden Assortment Motels—specialists in lodge consulting—the implementation was surprisingly easy.
This synergy between SiteMinder’s cutting-edge expertise and Golden Assortment’s specialised experience was key to reaching profitable outcomes. Collectively, they offered the lodge with an all-in-one resolution that not solely optimised operational processes but additionally boosted visibility and efficiency. The collaborative work proved that combining skilled information with highly effective tech instruments results in outcomes that exceed expectations.
Outcomes got here rapidly. The lodge saved between 20 and 25 hours per thirty days on administrative duties. Most significantly, the influence confirmed within the nu
mbers. In simply the primary half of 2025, Alito Lodge Tulum generated over 9.7 million pesos in income—a outstanding 32% improve in comparison with the earlier 12 months—and occupancy skyrocketed from 27% to 73%.
“SiteMinder is a basic software in our income technique,” the administration affirms.“Our favourite characteristic is the centralized administration of charges and availability. Having the ability to replace a number of channels in seconds with personalized pricing has given us unbelievable agility, improved profitability, and diminished errors.”
Integration with their lodge administration system (PMS) Arpon and Mirai’s reserving engine has been key to reaching easy operations and enhancing direct gross sales conversion. Additionally they spotlight SiteMinder’s tech assist as “quick, personalised, and multilingual, which has been essential for resolving questions rapidly.”
A seamless expertise from begin to end
For Golden Assortment and Alito Lodge Tulum, expertise is the engine that permits the human crew to deal with what actually issues: the visitor.
“From reserving to check-out, we intention to supply a seamless, inspiring, and genuine expertise. Due to expertise and a devoted crew, we guarantee each keep at Alito is memorable.”